The webinar will present a case study of a joint project between Women’s World Banking and Lead Foundation in Egypt, funded by SCBF. The project aimed to improve the turnaround time (TAT) of insurance claims payment process with specific focus on making the fraud investigation process more efficient using new age technology tools.
The webinar will take a closer look at two distinct approaches to address this issue, what worked well in each approach and what were the learnings. Ultimately, Lead Foundation was able to drastically improve the TAT and create customer delight by paying almost 50% of the claims on the spot for the customers.
